what our clients say about Jo & Graham Milgrew
Dog Training & Behavioral Therapist
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What our Clients are saying about us
Jo was amazing - friendly, funny, loving and able to answer every single question we had. We have never owned a dog before, and it's very important to us that Bernard (our Jack Russell) is a proper "Dog" and not a baby or pet. Jo helped us out immensely and seemed to generally like us and Bernard. She didn't rush us or give the impression of wanting to get away after her time with us had finished. Bernard has recently been with my niece - a dog minder - for a week, and she has told me that Bernard is a mini celebrity round her way with his lovely nature and manners - I thank Jo for giving him and us the basics in how to bring up a loving, happy puppy - thanks Jo xxxM.W., Bexleyheath, Kent13th March 2017
The training has been phenomenal. We were really struggling with our four dogs but in particular the two youngest, Dobby and Winifred. Jo arrived to chaos, the dogs constantly rubbed each other up the wrong way, walking was simply embarrassing and we needed some serious help. Jo didn't at any point make up feel judged. She gave us really good advice and techniques for managing the pack. Dobby now goes out for walks and dare I say it is actually an enjoyable experience. A simple addition of a tee-shirt to bring a sense of security has worked wonders A simple addition of a tee-shirt to bring a sense of security has worked wonders. It has helped Dobby be much less jumpy and reactive to people and dogs. The main changes have come from changing both dogs' diet. Dobby has raw food and Winnie has a good quality hypoallergenic, grain free dry food. I thoroughly recommend this as a standard change to make. We are now beginning to enjoy our dogs.R.T., Chelmsford, Essex15th January 2017
I was at my wits end with the constant jumping & barking,& was totally ignored by lily when trying to get & keep her attention. At the age of 14months I thought I'd left things too late. How wrong could I have been! Within 5 minutes of Graham's arrival, lily seemed calmer. She learned & performed 'tricks' with ease, she was a changed pup! With Graham's clear instructions, I have kept up with the training & visitors have commented on her changed temperament. At one point I even joked that maybe graham had swapped lily for a different dog! Thank you for all your help graham. I am looking forward to your next visit to show off her progress & learn even more tips.J.L., Ilford, Essex6th October 2016
We wish we had found Graham sooner! He is a natural with dogs (and humans alike !) He has a very calm and personable approach. Our main problem with Nelly was recall. We also needed help with pulling, noise and barking at foxes. Graham took us right back to basics, observed Nelly, taking notes, before getting started. We started at home, with a training plan, which is now part of our daily routine. He showed us the tone of voice to use to get Nelly to respond, which she responds to beautifully. Graham showed us how to stop pulling, and demonstrated this with the T touch harness and lead. We have now purchased this, and walking her seems effortless. We are all enjoying our walks and it no longer seems like a chore. On the common, Graham showed us how to start practicing recall with a long lead, which again is now part of our daily routine. Graham has given us the tools, lead, karma wrap, detailed notes and the confidence that we can overcome the above concerns we had. This was only our first visit, and I cant wait for the next sessions. I cant recommend Graham and Bark Busters enough. I've been raving about it to all my doggy friend owners.K.P., London18th June 2016
14th February 2018Jo & Graham Milgrew dealt with:
Here is a photo of Toby and Jack after a muddy run in the park. They are great friends and we all continue to benefit from the great help from Graham and Jo.
5th February 2018Jo & Graham Milgrew dealt with:
Very nice relaxed lesson and a good introduction. Lots to get on with and put our minds at ease.
Looking forward to the next lesson!
25th January 2018Jo & Graham Milgrew dealt with:
We got a new puppy and had no confidence after having major behavioural problems with our previous dog. Our family and friends made us think it was our fault so we didn't want to make the same mistakes again. It is good to have someone observe you and tell you what you are doing right and wrong in a non judgemental way. We can have the advice of a professional rather than get confused by lots of different conflicting opinions. I think Jo is worth every penny as she has instilled confidence in us and we have a really lovely well behaved puppy now.
These owners had a dog previously that was dog and people aggressive. They stayed in touch with the breeder so knew that rest of the litter had been put to sleep for both health and behavioural issues plus their own dog died young from health issues as well. They loved their dog and kept him despite lots of criticism and did their best in very difficult circumstances. As a result they have actually become very skilled dog owners and have done a fabulous job with their French Bulldog puppy. He is great with children, people and other dogs and is very quick to learn. He is a credit to them and their hard learned dog skills.
24th January 2018Jo & Graham Milgrew dealt with:
Excellent. We got very good advice, felt supported, were given clear and informative instructions.
This owner has a beautiful Chocolate Labrador that is particularly large for his breed. He was pulling his owner heavily on walks which made it almost impossible for her to walk him. He was also jumping at the grandchildren and trying to be "one of the gang" without realising his own size and strength. He needed to learn good manners and proper walking discipline. The owner and her son are well on their way to achieving this and getting a well behaved dog.
24th January 2018Jo & Graham Milgrew dealt with:
We looked for Jo to help us with our St Bernard puppy. Bruno has been a different dog since Jo advised us on feeding and changing his food. She also gave us loads of tips on house and outdoor training which has worked really well. Whenever I text Jo she always replies with answers. We would highly recommend Jo
When I first saw Bruno he was 7kgs and when I saw the family again less then 2 months later he had grown to 25kg. Keeping up with feeding is really important for fast growing breeds and his owner has stayed in touch as she was getting conflicting advice from people who did not understand how to deal with giant breeds. Bruno is coming on in leaps and bounds. His training is going really well. His owners always keep in mind that he may be big but he still is a puppy so give him the right guidance when he shows wariness and encourage him at all times.
23rd January 2018Jo & Graham Milgrew dealt with:
I found the training session really helpful in giving me the exercises to address Maurice's behaviour problems. They were not what I expected but were really effective and left me feeling reassured that I would be able to work towards an improvement. Jo visited me at my place of work later in the week (18th Jan) which I found extremely helpful so I could get a sense of how to use the exercises in context. I found the first home visit quite long but was good to feel I'd had the time to ask all my questions and practice the exercises with Jo. As my flat isn't very big however, I found the onsite visit to my work (Cafe in Deptford) better suited for the 'Watch me' cue. I was really impressed with how well Maurice reacted to the cues so quickly.
Maurice is a 3 year old French Bulldog and has become increasingly anxious over time walking on the lead with certain people who approach him. When worried he will lurch towards the person barking. He was generally very friendly in the cafe, but would also very occasionally bark at certain people. This was very worrying for his owner as she was not sure why he was behaving in this manner, especially as he had been very well socialised as a puppy. He is also very popular at the cafe with many people coming in specifically to see him. We do not always have the answer as to why a dog becomes anxious, but the key to reducing a dogs fears and anxiety is for the owner to take charge and gets the dogs focus. This is not quick as you are reprogramming a dog to look to the owner for guidance. In Maurice's case, he was very relieved for his owner to take the lead and give him clear instructions.
14th January 2018Jo & Graham Milgrew dealt with:
Graham has made life so much for enjoyable for Toby the Brittany spaniel and for us his owners. Toby's behaviour improved from the first home visit. Graham gave us clear, practical advice to socialise Toby and work through his lack of confidence and frustration with other dogs. Graham provided reassurance and gave us the confidence to continue to work with Toby, even though he is a mature dog. Both Graham and Jo run an invaluable pack walk for their clients whose dogs have similar concerns. It allows the dogs to socialise in a safe environment with other understanding owners. The sessions allow owners to also share tips and advice. I would highly recommend Graham and Jo to all dog owners who want to understand their pets more and just enjoy the time with them more.
These owners took on a very fearful 7 year old rescue Brittany Spaniel. Toby could not cope around other dogs and would try to drive them away by barking and would nip them if they came too close. This made walks very stressful. There is no quick fix for this and his owners have been diligently working with him building his confidence by practicing training techniques every day. The change has been remarkable. Toby has gone for a dog that could not be trusted to behave around other dogs to a dog that can run off lead and enjoy life. His owners have now taken on another rescue dog and both dogs live very happily alongside each other. Toby is not perfect and he needs keeping an eye on, but his owners can now enjoy their dog.
5th December 2017Jo & Graham Milgrew dealt with:
Fantastic - we needed support introducing Jasper to my cat Bardo. Graham was excellent and after giving some very useful insights into dog psychology he provided us some very helpful training techniques to help the introductory process.
Overall, we were very impressed and would highly recommend - Jasper is a changed dog!
Jasper is 4 year old Bichon Frieze who was rescued as a puppy from a Dumpster in New York City. This delightful little dog has been overwhelmed by his move to the UK and having a new home. He has never shared a home with another animal and the owners were finding it hard to introduce him to Bardo the cat. Once I had explained how to communicate with Jasper the introduction went quite smoothly and Japer and Bardo are now coming to terms with each other.
29th November 2017Jo & Graham Milgrew dealt with:
A breath of fresh air after a stressful couple of weeks ! Jo arrived to having Buddy come out of another room to him barking and quite threatening. He calmed down quite quickly. Buddy is a rescue dog , Maltese, we have for 7 weeks. After 3 weeks he had bitten a grandchild and 3 weeks later a second grandchild. 2 nights before the visit he had bitten my partner and the night before the visit had bitten me.
Jo identified his problems, he was ‘ resource guarding ‘ when he bit my partner ( he had approached his bed and food ) and when I was trying to clean his teardrop stains Jo identified that he didn’t like handling and was scared. Buddy had been groomed 2 weeks previously. This had obviously stressed him.
He would get very stressed when we were leaving him, so we thought, but Jo told us this was excitement as he thought he was going out with us. We have been given detailed exercises to carry out with Buddy. Lots of information and tips.Jo was very relaxed during visit, made us feel at ease, took time to listen and answer all of our questions. Never did we feel her time was up ! she was supportive encouraging and very professional. Didn’t know when we booked if this was the right path for us, but would highly recommend this to anyone who has any concerns about their dogs behaviour. Thank you Jo !
Buddy was a "pound dog" who was picked up off the street and rehomed by a rescue once his 7 days were up. His fur was horribly matted and he was in a very poor condition when he came to his new owners. Rehomed dogs have often been traumatised and it takes time for new owners to build the trust of their dog and for the dog to be confident in meeting visitors. Handling can be very scary and Buddy had been very distressed by the essential grooming he previously needed. He clearly loves to spend time with his new owners so it will take time to break it down so he can learn that handling will not hurt him. He is worried by the male owner approaching what he regarded as precious (his bed and toys). This is not personal. Dogs often guard important items like bones and the solution is to make approaches to him safe and non threatening. Rehomed dogs do often have separation anxiety as they fear abandonment, but Buddy does settle when he is left. However, he gets very excited when people leave. He jumps and nips rather like a young puppy does and can also do this to get his owners attention. The owner did not see the biting of the grandchildren but he was trying to get attention after playing at the time. Safety precautions have been put in place (play pen and dog gates) so that Buddy can be supervised closely alongside training to get his focus. These owners have taken on a dog who has a lot of needs, but are willing to do the large amount of work that is required. He responded extremely well on the day and I am confident that over time they will have a much happier and more settled dog. They acknowledge that they will always have to take precautions so that he is not triggered to bite and are happy to do so as responsible dog owners.
27th November 2017Jo & Graham Milgrew dealt with:
Graham spent 4 hours with us -it was a very thorough, focused and useful session. I liked how Graham tailored it to what we needed most and took a holistic approach to all the factors affecting Archie's anxiety. He was very careful, thoughtful and affectionate with Archie which is the most important thing for us.
Archie is a 10 month old Whippet. He became very nervous after castration which can happen when a dogs testosterone levels are reduced. He found it particularly challenging to meet strange dogs especially when on the lead. His owners are now rebuilding his confidence and teaching him how to behave appropriately. This is not a quick fix for fearful dog, but he is making good progress.