what dog owners say about Jo & Graham Milgrew

Dog Training & Behavioral Therapist

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30th January 2019

Jo & Graham Milgrew dealt with: Pulling on the Lead Recall or not coming when called

I thought Graham was a gem. He was kind, patient and clearly has a great understanding of dogs. Have been practicing with them every day and walking them has been so much more pleasurable. Cannot thank him enough.

Trainer note from Jo & Graham:

What a delightful mix of dogs! Two large girls (Rottweiler & Bulldog) and a small boy (Maltese Terrier). The girls were competing to be at the front when walking and dragging the owner down the street, This was the main issue and the owners are now working successfully on turning this around. Additionally we worked on training the girls to be more attentive and obedient. 

Chiswick, Middlesex (Testimonial)

24th January 2019

Jo & Graham Milgrew dealt with: Barking at people, dogs and animals or barking for attention or at noises Jumping up at visitors or the dog jumps up at people on walks Pulling on the Lead Puppy Management Recall or not coming when called
Photo of S.B.'s dog

We got Ruby,our fox red Labrador in October 2018 when she was 8 weeks old. We've had 3 dogs in the past with no training and although they all were lovely dogs we as owners made mistakes. We wanted to get it right this time round. In November, when Ruby was 12 weeks old, Jo came to visit. It was important to me to get it right indoors first so chose to have someone come to our home rather than go to training classes outside. Jo helped in so many ways, best of all she gave me the confidence in what I was doing with Ruby and it was great having someone there in person showing me the ropes and praising me as well as Ruby for getting it right, or indeed guiding me in the right direction when I got it wrong. One of the best things Jo taught me was "Watch me". Ruby's recall is excellent using this, she is off lead 90% of the time and so far this has worked without fail. It also focus's Ruby on me when she feels threatened or excited. It gives me control and works so well for so many things. It is easy to teach and Ruby picked it up very quickly with regular training. It's not been plain sailing all the time of course,  we've had issues with lead pulling and alarm barking and some other minor things but on Jo's second visit I addressed her with these and she put me on the right path. Simply changing Ruby's lead and harness has improved lead pulling enormously and the barking is improving too. I am so pleased I chose Bark Busters. Initially the cost seemed a lot, but it really has been money well spent. Although I've had my three sessions with Jo, she is contactable by email or phone anytime and always responds very quickly, so it's comforting to know if I need any input she is always at hand to help. Training a puppy can be hard work, but having Jo's guidance along the way has made it enjoyable and thoroughly rewarding. Thank you Jo.

Trainer note from Jo & Graham:

Ruby is a lovely natured and now very well trained dog who is a total credit to her owners hard work.  It is rare that puppy owners have absolutely no issue with their dog as it grows and Ruby's owner has been quick to deal with any problems on the way.  In particular tackling her barking in a timely manner (she barked at the family Parrot) has made a huge difference.  

Upminster, Essex (Testimonial)

22nd January 2019

Jo & Graham Milgrew dealt with: Destructive chewing that results in destruction of furniture, woodwork etc Hyperactivity Jumping up at visitors or the dog jumps up at people on walks Pulling on the Lead Recall or not coming when called
Photo of H.L.'s dog

Graham was relaxed and put me and Albie at ease. He was very knowledgeable about training and clear with his instructions. The canny collar had an amazing effect on my dog and I was able to get to grips with some basic commands. His recommendations for websites for researching into dog food were very helpful. Overall I would give the session 5 out of 5 .

Trainer note from Jo & Graham:

Albi is a large, adolescent, standard poodle cross breed. He is very friendly and gets super excited when on walks or when people visit his house. He likes to jump up to greet people and uses his strength to pull his owner on walks. We did some exercises to teach Albi to be polite when greeting people and he responded beautifully. Next, we went for a walk and introduced Albi to a gentle training collar, after some persuasion, he accepted the collar and began to walk nicely. His training is progressing nicely and we will be moving on to some off-lead recall work quite soon.

London (Testimonial)

15th January 2019

Jo & Graham Milgrew dealt with: Barking at people, dogs and animals or barking for attention or at noises Jumping up at visitors or the dog jumps up at people on walks Pulling on the Lead Recall or not coming when called

Graham was excellent. Very patient and great at explaining things to us and why we need to do things a certain way. We are practising and our dog is making good progress. We are looking forward to our next visit.

Trainer note from Jo & Graham:

Brody is a lovely little miniature poodle, trying to come to terms with the onset of adolescence. He responded really well to being taught new commands and seemed to genuinely enjoy showing us what he could do. Regular commands and games where he has to use his brain will help him to become more relaxed and confident. Beyond this he just has to learn some manners with regard to jumping up to greet people and pulling on his lead. His owners now know how to deal with this and will get it sorted out in due course. 

London (Testimonial)

7th January 2019

Jo & Graham Milgrew dealt with: Jumping up at visitors or the dog jumps up at people on walks Pulling on the Lead Recall or not coming when called

We had only rehomed Rocky 3 weeks before our appointment. He was aged 7 months and had no prior training. From the minute we met Graham we knew we had made the right decision to contact Bark Busters. Graham straight away put us at ease and showed us a variety of commands we could practice with him to support the basics that we had started. We were amazed how well he responded and thought it wonderful that our children were also involved in the training. One of the issues we raised was pulling on the lead and as he had no recall we were unable to let him off. After observing Rocky walking and listening carefully to us Graham introduced us to a different type of collar which worked brilliantly and made me feel more confident to walk him especially in busy places. He then accompanied us to the park and demonstrated how to use a 25m lead we had, but was unable to use as it was biting it. Within a very short space of time Rocky was not only running around but the biting had stopped. Graham then suggested we let him run without holding the lead and gave us confidence to try. It was wonderful to see him running freely and enjoying himself. Less than two weeks after the session we took Rocky to a new park and let him off the lead completely. He interacted beautifully with other dogs and came back when we called him; it was such an enjoyable experience for us all! A month on and we have just taken him on holiday to the beach where he ran freely and visited busy restaurants with him. We cannot recommend Graham enough for his support and look forward to our follow up visits. Thank you!

Trainer note from Jo & Graham:

Rocky is a typical, adolescent Boxer - big, bouncy and full of life. It was clear from the outset that the family had fallen in love with him from the outset and just needed guidance on how to communicate with him and channel his energy. The whole family participated enthusiastically in the first training session and Rocky responded beautifully. I'm really looking forward to watching Rocky grow and develop over the coming year.

Bexleyheath, Kent (Testimonial)

6th January 2019

Jo & Graham Milgrew dealt with: Aggression to a dog or other animal or where the dog is aggressive to the owner or a stranger Destructive chewing that results in destruction of furniture, woodwork etc Pulling on the Lead Other

I adopted a dog last year and initially contacted bark busters for help with basic training. It soon became apparent, however, that there were some more serious issues to deal with as my dog began to exhibit aggressive behaviours upon being re-homed. Jo was brilliant and spent a lot of time with my family and I, trying to understand how everybody felt about the situation and offering solutions that would benefit both my dog and the people he spends time with. Unfortunately, my dog wasn't a straightforward case but Jo persevered with suggesting different training methods and coping mechanisms to manage the behaviour and she was always at the end of the phone to offer advice and support when things were especially tough. As time went on Graham also came to offer help and he was brilliant too. He really put me at ease and explained everything clearly so I didn't feel so overwhelmed and daunted by the situation. I would highly recommend Jo and Graham, they are lovely people who clearly really care about the welfare of the dogs (and owners!) that they work with. Thanks so much for all the time you have put in and the support that you have offered over this past year!

Trainer note from Jo & Graham:

This owner took on a dog who exhibits the most difficult of dog behaviours.  He is randomly aggressive to strangers, other dogs, family and friends and worse of all, he is aggressive to his owner on occasion.  This type of behaviour is fortunately rare.  Owners can be blamed for their dogs’ behaviour as the assumption is that they must be “causing it” or someone else has “caused it” in the past, simply because there are many aggressive behaviours are caused by human lack of understanding and/or mishandling, however, some dogs are aggressive and there is nothing obvious about why.  This is very difficult to manage and even harder to solve and requires very committed owner(s) who are prepared to work with their dog on an ongoing basis.  We have a lot of respect for this owner as she is prepared to go the extra mile and will continue to work with her.    

London, Surrey (Testimonial)

17th November 2018

Jo & Graham Milgrew dealt with: Aggression to a dog or other animal or where the dog is aggressive to the owner or a stranger Barking at people, dogs and animals or barking for attention or at noises Separation Anxiety

Great, very relaxed and the dogs responded quickly thank you

Trainer note from Jo & Graham:

This owner has a Westie and Shih Tzu who were rescued in Australia and came to the UK when their owner moved to London. They were barking at other dogs, pulling on the lead and occasionally causing problems in the home. The main source of these problems was that the dogs were trying to protect their owner and themselves rather than listening to their owner. Once we established a few boundaries and some communication rules, both dogs behaviour improved rapidly and they are doing really well. 

London (Testimonial)

11th November 2018

Jo & Graham Milgrew dealt with: Aggression to a dog or other animal or where the dog is aggressive to the owner or a stranger Barking at people, dogs and animals or barking for attention or at noises Jumping up at visitors or the dog jumps up at people on walks Pulling on the Lead
Photo of A.B.'s dog

Graham was great. We learnt so much from him in our first session and fast forward to a week later and Maggie is doing so much better in all her problematic areas. I highly recommend Graham’s services. He’s very patient and knows exactly what to do when training a dog. He does it the right way and you really do see amazing results.

Trainer note from Jo & Graham:

Poor little Maggie was abandoned and found tied to a fence in rural Ireland. She spent some time with the Dog's Trust, who brought her to the UK where she was adopted by her owners. She is a highly intelligent little terrier cross-breed but very distrustful and scared of other dogs. Her owners are working really hard with Maggie and she has now attended 2 group client walks with us. Maggie has progressed from a dog who could not bear the sight of another dog to being able to now go into the park and enjoy herself as long as other dogs keep their distance. It's still early days but with patience and understanding together with guidance and training, she will get over her fears.

Shoreditch, London (Testimonial)

2nd November 2018

Jo & Graham Milgrew dealt with: Destructive chewing that results in destruction of furniture, woodwork etc Hyperactivity Puppy Management

I am just giving an update to my review on 18 May 2018. At that time Hollie was almost out of control, chewing the furniture and carpets, wouldn't listen to any commands and was generally so naughty that we were going to give her back to the breeder until a friend stopped us. I made an appointment with Barkbusters and thank goodness Jo came into our lives with reassurance and good advice and was so friendly and easy to talk to. She assured us that Hollie's behaviour wasn't due to anything we had done and that she was just a very naughty puppy with no off switch. We followed Jo's advice and continued with Hollie's training knowing that we could contact Jo at any time. I can't pretend it was easy and it took time, Hollie was very wilful, but gradually we started to see an improvement in her behaviour and she started to listen to us. Hollie is 13 months old now and is a happy, friendly, beautiful little girl who loves people and other dogs. I am so glad that our friend stopped us giving her back to the breeder, we wouldn't have known the lovely dog she is now. I just wanted to reassure anyone with a naughty puppy please persevere, it is sometimes an uphill struggle, but with continuity of training there is light at the end of the tunnel as we have discovered. A million thanks to you Jo.

Trainer note from Jo & Graham:

Many puppies are relatively easy once an owner knows how to handle them and what to do with them, but some puppies can be like Hollie.  On the go constantly and into everything.  This is totally exhausting for owners and they often feel “it must be my fault” that their puppy is so difficult.  However, some pups are simply very high energy and have very short attention spans.  They can be difficult to train initially because they can’t focus and no amount of “no” will stop them getting into mischief.  Having the knowledge of what to do, and when, is the key to dealing with these puppies. As they mature the owners reap the benefits of all the groundwork the owner has put in. Hollie is brilliant with other dogs, very friendly with people, obedient to her owners and her owner has had many admiring comments about what a well-behaved dog she is. As she says, “there is light at the end of the tunnel” and Hollie is a dog that they can be truly proud of.

Welling, Kent (Testimonial)

1st November 2018

Jo & Graham Milgrew dealt with: Aggression to a dog or other animal or where the dog is aggressive to the owner or a stranger Barking at people, dogs and animals or barking for attention or at noises Puppy Management
Photo of B.K.'s dog

Compassionate, knowledgeable and always learning are just some of the words I would use to describe Jo. Our experience with her thus far has been excellent! After just two sessions with our 6 month old miniature schnauzer (Sonne) we have seen massive improvement and now have the tools not found on the intranet to work with her in the right way. Ultimately we are feeling like we are on our way to making our lives much more calm and happy. Compassion, Jo is always fully engaged and her approach is sympathetic, yet equally firm in highlighting the areas that are very important. Knowledgeable, she was able to pick up straight away on many of the problems that we were encountering (at home and out) and able to answer our questions with a true reasoning and detail. I should also add she is quite patient. Always learning - One can always tell when someone is passionate about what they do, thus knowing Jo is currently in a Masters in Animal Behaviour and Training is incredibly reassuring and commendable. We highly recommend Jo’s services to anyone looking to help you deal with puppy/dog problems or just improve an already great one's behaviour to make for a happy home. - Brian, Yen and Sonne

Trainer note from Jo & Graham:

Sonne is a delightful little girl pup who has been struggling with meeting people in the home and public places such as cafes.  She gets fearful and can alarm bark for long periods of time.  Her owners had been doing everything right with her, but it is not a simple problem to fix and she was getting to the point where she would run at some people and try to nip at their legs or feet.  This was complicated by the fact that when excited and happy she would also run after feet and nip at legs so it was very difficult to tell when she was getting over excited and when she was scared. Most upsetting for her owners was her wariness around even the calmest and most friendly children.  Puppies like Sonne need careful handling and training. They need clear instruction as to how to behave and have to be trained to look to their owners for guidance. Sonne’s owners have been working on building her confidence and teaching how to make the right decisions when she is fearful.  She has made significant progress and I am confident that she will continue to do so.

London (Testimonial)

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