Frequently Asked Questions

Bark Busters conduct lessons in your home, as this is typically where the problems start. The home environment is where your dog feels most comfortable and less stressed. In the home environment, your dog can focus better, be less stressed, and rapidly change their behaviour, making training more productive. Of course, if you are experiencing problems outside the home, your trainer will address these too.

Most dog owners report seeing a change in behaviour from the very first lesson. With more complex behaviour problems, you may see a gradual change over time. With consistency and practising the training programme for 15 minutes each day, you can expect to see lasting changes in your dog's behaviour.

The guarantee is a support guarantee, designed to give dog owners peace of mind so they can continue to receive support from their trainer at no additional cost. Our behaviour therapists and trainers will return, free of charge, to help you with the behaviour problems or training needs, even if the original behaviour problem recurs or if a new one develops.

Depending on the support guarantee you purchase, it covers all behaviour problems that may develop later in life and were not present when you took out the support guarantee. You have the peace of mind that your dog's behaviour will be cared for throughout your dog's life.

The support guarantee also allows you to receive training if you move home (a transfer fee may apply). Bark Busters have a network of trainers around the country and around the world. If there is a Bark Busters therapist in your new area, continued support will be provided under the support guarantee that you have purchased.

We do not guarantee to "fix" the problems that you are having with your dog(s). Sometimes this may not be possible, as it depends on factors outside our control. However, as of September 2026, over 98% of dog owners who reviewed us said that their dog responded positively to the Bark Busters training.

Your trainer will return free of charge under the support guarantee, for as long as the guarantee is in place.

Your trainer will leave you with a training programme and training instructions at each lesson to follow for a period of time. The duration depends on the behaviour problems and is agreed upon with you during the lessons. During the lessons, your trainer will ask you to update them within an agreed number of days on the progress of your training and your dog's behaviour problems. You can update your trainer at any time by calling our freephone number 0808 100 4071. Your trainer will then contact you to discuss your progress. After you update your trainer on your progress, you and your trainer will decide when the next training lesson should take place. You must update your trainer within the agreed timeframe to receive ongoing free-of-charge support. We rely on you to request further lessons when you need them. 

The Support Guarantee does not cover you for weekly, monthly, pre-booked or regularly scheduled visits. To obtain further help under the Support Guarantee, it is important that you update your trainer regularly and follow the training plan they provide.

In the unfortunate event that you decide to rehome your dog, your support guarantee transfers to the new owner, and you will not receive a refund. If we have a trainer who covers the new owner's area, we will continue working with the new owner and your dog for the remainder of the support guarantee term. You have the peace of mind that your dog will be well looked after when it comes to any behaviour problems.

In the unfortunate event that your dog passes away or is euthanised, the support guarantee is terminated. The support guarantee cannot be transferred to another dog or household in this instance, and you would not be entitled to a refund.

Pet insurers all have different rules for claims. It is important to check with your insurer to make sure you are covered for dog behaviour training with Bark Busters. If you are not covered for a particular reason, you would not be entitled to a refund.

You can cancel the service at any time. However, this does not mean we will be able to refund you. If you cancel the service after the first lesson has been performed, you will not be entitled to a refund of money. It is important to remember that the price you have paid is for the first lesson, and all subsequent lessons are free of charge. If you have not had your first lesson, then you may be entitled to a refund of your deposit or booking fee. However, you will only be entitled to a refund of your deposit or booking fee if you cancel within the 14-day cooling-off period and your first lesson has not been performed.

In the unfortunate event that you are unhappy with any aspect of the training or service, please contact your trainer first to discuss any concerns. After discussing the problems with your trainer, if you are still unable to resolve them, then you can raise your concerns with Bark Busters Head Office.

Your concerns should be submitted in writing, with full details of your concerns, and can be submitted via our website at the Contact Bark Busters Head Office link or by post to the following address:

Bark Busters UK
PO BOX 445
MARKET DRAYTON
SHROPSHIRE
TF9 9ET