Frequently asked questions
Why Home Dog Training?
Bark Busters conduct the lessons in your home as this is typically where the problems occur. The home environment is where your dog feels most comfortable and less stressed. In the home environment, dog's listen better when they are not stressed and the training is more productive. Of course if you are experiencing problems outside the home your trainer will address these too. Your dog needs to listen to you in the home before moving onto outside where there are far more distractions.
Will I see a lasting change in my dog's behaviour?
Most owners see a change from the very first lesson. With more complex behaviour issues, you may see a gradual change over a period of time. With consistency and practicing the training programme for 10 minutes each day, you can expect to see a lasting results with your dogs behaviour.
What actually is the Bark Buster Guarantee?
The guarantee is a service guarantee and it was established to give owners peace of mind so they can continue to receive support at no extra cost. Our therapists will return, free of charge (mileage charge may apply), to help you with the behaviour problems, even if the behaviour problem recurs or if a new one develops. Depending on the guarantee purchased it covers you for behaviour problems that develop in later life that were not there at the time of taking out the guarantee. You have the peace of mind that your dog's behaviour will be cared for throughout its life. The guarantee also enables you to receive training if you move home (transfer fee may apply). Bark Busters have a network of trainers around the country and around the world. If there is a Bark Busters therapist in your new area, continued support will be provided under the guarantee. We do not guarantee to "fix" the problems that you are having with your dog(s). Sometime this may not be possible as it can depend on elements outside our control. However, at the time of writing (Oct 2013) over 99% of dog owners said that their dog responded to the Bark Busters training. Up to date statistics can be viewed from our home page.
How often will my trainer return free of charge?
Your trainer will return free of charge under the support guarantee, for as long as the guarantee is in place. Your trainer will leave you with a training programme at the first lesson, to follow for a period of time. The period of time depends on the behaviour problem and is agreed with you during the lessons. During the lessons the trainer will ask that you update them on progress of training / behaviour, at an agreed timeframe. You can update your trainer at anytime by calling our freephone number 0808 100 4071 or 03335 777207. Your trainer will then contact you as soon as practicable to discuss progress. Having then updated the trainer on progress, between you, you will decide if and when the next training lesson should take place. The Support Guarantee does not cover you for weekly or regular scheduled visits.
What if I decide to rehome my dog?
In the unfortunate event you decide to rehomed your dog your guarantee transfers to the new owner. If we have a trainer that covers the new owner's area we will continue to work with the new owner and your dog for the term of the guarantee. You have the peace of mind that your dog will be well looked after when it comes to his behaviour problems.
What if my dog passes away or is euthanised?
In the unfortunate event that your dog passes away (dies) or is euthanised the guarantee is terminated. Unfortunately the guarantee cannot be transferred to another dog or household.
What happens if I decide to cancel the training?
You can cancel the service at any time. However, this does not mean that we will be able to refund any money back to you. If you cancel the service after the first lesson has been performed, you will not be entitled to a refund of money. It’s important to remember that the price you’ve paid for the service is for the first lesson and all further lessons are conducted free of charge. If you have not had your first lesson, then you may be entitled to a refund of your deposit or booking fee. However, you will only be entitled to a deposit or booking fee refund if you cancel the service within 14 days of booking the service, and only if your first lesson has not been performed.
What should I do if I'm not happy with any aspect of the training or service?
In the unfortunate event that you are not happy with any aspect of the training or service then we advise that you should speak to your trainer to discuss any concerns. After speaking with you trainer you feel that you are still unhappy then you can raise your concerns to Bark Busters Head Office. This should be submitted in writing and can be submitted via our website at the Contact Bark Busters Head Office link or by post to the following address:
Bark Busters UK,
PO BOX 445,